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Return & Refund Policy

Return Policy

You have 30 days starting from the date you receive a product to initiate a return or to report any damage or defect. Special Order Items and non stocking Manufacturer Direct Shipments, are non-returnable to USCutter. The preferred method to initiate a return is to call Customer Service at 1-888-298-8143. All returns must be authorized by a USCutter representative before the product is shipped back. The USCutter representative will issue a Return Merchandise Authorization (RMA) number that must be put on the outside of returned item’s box. If an item is sent back without an approved RMA number on the box the return may not be processed and the customer would be responsible for any shipping costs to have the item returned to them. The item must be returned in its original packaging. If an item is returned without the original packaging the customer may be assessed additional restocking fees up to 50% of the cost of the item for damages that result from improper shipping.

See the items below to determine the terms for your return. Any order placed with USCutter implies consent to abide by these policies.

Warranty

Products with a warranty will have the warranty period listed on the product page. Any item without a warranty listed on the product page on USCutter.com does not have one. The warranty begins from the day the item is received and does not extend.

If you are having problems with a product contact USCutter Support at 1-425-902-1302. USCutter reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright. USCutter will ship these parts via FedEx ground shipping with no cost to the customer as long as the shipment is within the United States. Full support will be given by USCutter representatives in the replacement of any parts sent.

If USCutter determines that the equipment is not able to be repaired, then an RMA number will be assigned and the customer authorized to return the equipment for replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.

USCutter does honor warranty for international customers, but will not be responsible for shipping costs.

Defective Items

If an item arrives in an unusable condition, USCutter must be notified within 30 days of receiving the product or a return may not be allowed.

USCutter reserves the right to request proof in the form of pictures to prove defects as well as the right to send replacement parts for items under warranty.

Order Error and Other Returns

Any item being returned for a reason not determined to be USCutter’s error will be assessed a restocking fee and the customer will be responsible for return shipping. (Examples: Customer ordered the wrong item, item is no longer needed/wanted.) Items sent to the customer as a result of USCutter’s error will have a shipping label provided and will not be subject to a restocking fee.

Return Shipping Labels and Restocking Fees

Shipping Labels: Any item being returned to USCutter (excluding items over 70 lbs which require freight shipping) are eligible for a flat rate ground shipping label at the market rate. Items determined to be defective or improperly shipped will receive this label free of charge. The customer may choose their own shipping method as long as tracking information is communicated to USCutter.

Restocking Fees: Any item returned as defective or under warranty will be assessed a 10% restocking fee if returned for cash refund. Any other returned item will be assessed a 20% restocking fee that will be deducted from the refund amount.

Return and Exchange Process

Cross-ship

For items being exchanged or replaced the most common process is a cross-shipment. This means that once USCutter is able to verify the item being exchanged or replaced has been received at a shipping facility for return, USCutter will apply the value of the returned item toward the cost of the item being shipped to the customer. If no additional payments are required the item will be shipped to the customer on the current business day if confirmed before the 2:30pm (PST) ground shipping cut off. If return is confirmed after the shipping cut off it will be shipped on the next business day. If the customer would like expedited shipping it may be requested by phone for an additional cost. The shipping cut off for expedited shipping is 2:00pm pacific time. The return must be verified by USCutter using a tracking number before the replacement will be shipped.

Full Payment

If the customer doesn’t want to follow the cross-ship procedure they may opt to pay full price for the new item being shipped so that it can be shipped immediately. Once the returned item is received and inspected a refund for the full value of the item will be processed.

Refund Process

Items returned for refund will be processed within 3 business days of the time the item is received at our warehouse. Once a refund is processed it will usually be returned to the originating account within 2-3 business days, depending on the customer’s bank.

Return Exceptions

Consumable Material: Vinyl and other consumable supplies are not eligible for return once the packaging is open.

Software: Software is not eligible for return under any circumstances. If the disc is determined to be defective a digital download for the item may be supplied at the discretion of USCutter.

Terms and Conditions

For additional information on orders placed through USCutter.com see our Terms and Conditions.

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